Refund Policy
Status: 2026-08-28
Payment processing via Paddle
All purchases are processed through our payment reseller Paddle (Merchant of Record). Paddle is the contractual partner for the purchase, issues the invoice, remits applicable taxes, and handles refunds. The charge will appear as PADDLE.NET on your bank statement. For every payment, you will automatically receive an invoice or receipt via email from Paddle.
Free trial
If a free trial is offered, it begins upon subscription and ends automatically. Only after its expiration does the subscription become chargeable. We will inform you by email before the first charge. If you cancel during the trial period, you pay nothing.
Cancellation and end of term
The subscription can be canceled independently at any time in the customer area. The monthly subscription can be canceled at the end of the month; 6-month and 12-month subscriptions run until the end of their term. After cancellation, no further charges will be made, and the service remains available until the end of the already paid period. After the 14-day refund window has expired, no pro-rata refunds will be given for already paid periods.
Refunds
You can request a full refund within 14 days of a payment, without stating reasons. This applies to the first payment as well as to any renewal payment. Incorrect debits, such as a double charge, will always be refunded. In addition, Paddle's refund policy applies. Please contact us or Paddle first with any questions or discrepancies regarding a debit: Most issues can be resolved more quickly this way than through a chargeback with your bank.
How to request a refund
The easiest way is directly in the customer area: If you cancel there within 14 days of a payment, you can directly initiate the return with a full refund. Alternatively, you can reach us via the help section in the customer area or by email at [email protected] and provide your account's email address and, if applicable, the invoice number. We usually respond within a few business days. Paddle's buyer support also accepts refund requests directly. The credit is processed by Paddle and usually appears within a few business days, depending on the bank.
Authoritative Language Version
This text is provided in several languages. The translations are for understanding. The German version is exclusively authoritative and legally binding. In case of discrepancies between the language versions, the German wording applies.